Service & User Experience

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Service and Digital Platform

Consulting & Integration Network Deployment Managed Services Network Optimization Customer Support Service Service & User Experience Learning Services Project Management

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Solution Overview

Service & User Experience

ZTE's Service and User Experience Solution focuses on the perception and analysis towards customer's networks and services. Based on the intelligent open big data platform, through flexible mining and analysis of massive data, this solution provides value-based network construction, value-based operations, and end-to-end perception management of all services in all-domain, helping operators improve their network value.

Scenario

Value Networking

The value networking solution is aimed to maximize of the network construction value of operators, based on the existing network data, engineering parameters, as well as geographic information and other wireless data, combined with the value area identification and import, comprehensively evaluate the site priority in multiple dimensions, accurately forecast the planning network coverage effect, and help operators improve the cost performance of network construction.

End to End Intelligent Optimization

This solution takes user experience as the core object, utilzes end-to-end business data in many fields as the basis, uses expert experience and machine learning as the means, and four major functions of customer complaint handling, regional perception optimization, user perception optimization and business perception optimization as the starting point, so as to effectively assist operators in daily wireless network optimization.

Value Operation

Aiming at the challenges of network complexity, business diversification and experience personalization faced by operators, a comprehensive solution based on value operation is created. By means of end-to-end customer perception, business quality assurance, multi-dimensional analysis of payload promotion and other schemes, operators' stock operation and marketing activities are matched to provide value driven operation support.

Voice Service Quality Assurance

Voice service quality assurance solution is oriented to the operation and maintenance support of voice service. Relay on network signaling, it integrates the data of multiple manufacturers and multiple network elements, and uses artificial intelligence, machine learning and other technologies to build a real-time, active, end-to-end, demarcation and positioning support system, realizing the promotion of users experience, business quality, improve operation and maintenance efficiency.

Advantages and Highlights

Integrated Platform

Centralized big data operation platform, which breaks the unfavorable situation of the traditional O&M system with inadequate functions

Pull through, process and share the data in the O+B+M domain to implement the new operation mode of lightweight and intelligent data

End-to-End Perception Improvement

This feature objectively evaluates user experience and service quality, automatically locates complaints from end to end, and improves O&M efficiency by eight times

Proactive Caring

Establish user profile files, identify high-value users, explore potential offline users, and proactively care for them

Customer Value

Cost Reduction and Efficiency Increase

When the 4/5G network and services become increasingly complicated, data analysis is used to improve the maintenance efficiency and reduce the manpower input at the geometric level

Intelligent O&M

Improve the automatic driving network level through automatic delimiting and positioning, service KPI prediction, and user offline prediction

Valuable Operation

Dig deep into data and scrap data for treasure, expand the value of data utilization, and comprehensively improve the support level for the market field