Customer SupportServices

Corporation Consumer Carrier

Service and Digital Platform

Consulting & Integration Network Deployment Managed Services Network Optimization Customer Support Service Service & User Experience Learning Services Project Management

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Solution Overview

Scenario

Key Event Assurance Service

ZTE key event assurance service provides operators and enterprise customers with special services for key events such as holidays, large-scale exhibitions, entertainment, and sports activities, and unexpected natural disasters, to achieve ultimate user experience through secure, stable, and high-quality networks.

Maintenance Support Service

ZTE Maintenance Support Service(MSS) provides Technical Support Service, Software Support Service, Hardware Support Service, Periodical Inspection Service,etc. according to customer requirements, which helps customers guarantee continuous stability of their systems so as to reduce maintenance risks.

Spare Parts Management Service

ZTE spare parts management service provides operators with spare parts, spare parts storage, spare parts delivery, and spare parts repair services. Through scientific inventory management, efficient logistics network, and professional service delivery capabilities, the spare parts required by the customer can be delivered to a proper place as soon as possible.

Advantages and Highlights

Real Time Global Technical Support

ZTE GCSC offers 24/7 customer service request acceptance and service consultation service for global customers, quickly responding and solving problems to ensure stable and safe network running.

Inventory Digitalized Management

Advanced configuration algorithms and scientific dynamic inventory management in the industry ensure the best inventory. A complete warehouse system and efficient logistics capability ensure the rapid and accurate delivery of spare parts to provide customers with the best service experience.

Extensive Experience

Through sound mechanisms and solutions, ZTE provides more than 100 event assurance services every year.

Customer Value

Ensure High Reliable Network

Respond to customer requirements in real time and solve customer problems timely, reducing network failure time and network interruption probability and ensuring stable network operation

Reduce Operation Risk

Fast-responsive technical support meets the emergency maintenance requirements and reduce the operation cost and scrapping risk of spare parts service

Improve Network Value

To ensure customers' network security and stable operation, improve the network competitiveness, and implement corporate social responsibility