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Corporation Consumer

UniSeer Intelligent O&M Solution

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Intelligent O&M

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Solution Overview Scenario Advantages and Highlights Customer Value Document Download

Solution Overview

UniSeer Intelligent O&M Solution

ZTE UniSeer intelligent O&M solution provides integrated O&M services oriented to networks, services and user experience. By big data and AI technology, reconstructing the original organization, processes, and tools, and integrating the process of O&M center,Customer Service Center and Marketing Center, realize the transformation from network-centric O&M to customer Customer experience-centered O&M.

Scenario

Intelligent Network Operation

Using AI algorithms, to identify potential faults and discover the root cause relationship between different alarms through learning the historical data，and automatic diagnosis and recovery through automatic scripts. As a result, reduce the number of invalid work orders, improve O&M efficiency and reduce the waste of resources.

Service Quality Assurance

Monitors the indexes of 5 types of services (web/video/game/OTT voice/OTT video). When the indexes degrade beyond the set threshold, it sends alarm to the FMS, automatically triggers the quality analysis and optimization of the original services, and then outputs the analysis report.

End-to-end User Complaint Handling

Perform end-to-end automatic analysis and demarcation of the services during the complaint period. The entire process from data preparation to problem delimitation output can be completed within 30 minutes.

Precise Planning

Based on AI algorithm, it can make the network planning more in line with the actual business development needs, make the investment more accurate and maximize the benefits. It can significantly improve 5G planning efficiency and effectively realize 4G / 5G collaboration.

Advantages and Highlights

Prediction and Prevention System

A comprehensive prediction and prevention system is established from the NE layer, network layer, to the service layer, transform the O&M from passive response to active maintenance

Intelligent RCA

Alarm rules are generated automatically to effectively reduce the number of invalid work orders and improve O&M efficiency

Automatic Diagnosis and Recovery

Quickly locate and restore faults through automatic diagnosis and recovery scripts

Fast Demarcation

The indicator system covers the mainstream services in the entire domain, and delimits users' complaints within 30 minutes

Customer Value

Improve the Efficiency of Operation and Maintenance

Promoting Digital Transformation for Operators Based on Big Data and AI Technologies

Reduce Failure Rate

Establish prediction and prevention system to deal with hidden troubles in advance

Leading NOC+SOC Delivery Solution

The first integrated NOC+SOC intelligent O&M delivery solution in the industry, realizing automatic and intelligent network/service/perception management for the operator

Improve the input-output ratio through Precise planning，cost modeling，precision marketing etc

Document Download

UniSeer Intelligent Network Operation White Paper

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