Managed Services

Corporation Consumer Carrier

Service and Digital Platform

Consulting & Integration Network Deployment Managed Services Network Optimization Customer Support Service Service & User Experience Learning Services Project Management

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Solution Overview

Scenario

Network O&M Service

The network O&M service includes front-line site inspection, second-line expert maintenance ,24×7 network monitoring, network performance improvement, network optimization, third party vendor management, engineering management and other end-to-end management and services.

Service O&M Service

Service O&M Management Service builds Customer experience-centered O&M mode. Based on ZTE's rich MS experience, powerful big data platform, it can provide customer experience management, service quality management, market operation support, automatic demarcation and location of problems etc.

Virtualization O&M Service

To handle the unknown and new requirement to virtualized network O&M, ZTE provides the virtualization network O&M service solution. This solution provides a unified solution for the decoupled VNF-layer O&M, cloud platform layer, and IT hardware layer, including fault management, performance management, security management, configuration management, and VNF life-cycle management.

Advantages and Highlights

Big data +AI Empowering

Through integrated deployment of big data +AI platform, intelligent O&M platform is built to achieve unified data collection, governance, AI visualized modeling and training, which support the achievement of digital and intelligent O&M transformation

Close-loop Automation Capability

The CLAM (Close-loop Automation Management) supports end-to-end automatic orchestration based on atomic capability, implements cross-domain closed-loop automation to improve O&M efficiency

Prediction and Prevention System

A comprehensive prediction and prevention system is established from NE, network to the service layer, can identify potential network faults and service quality problems in advance，and solve problems through precise preventive maintenance action. The system transforms the maintenance model from passive response to proactive action

NOC+SOC Integration

Through data, process and system integration of NOC+SOC, the O&M scenarios of unified view, unified work order assignment, one-click user complaint handling, end-to-end demarcation and location are transformed from network-centered mode to user experience-centered mode

Customer Value

O&M Cost Reduction

Through big data and AI technology, built single-domain autonomous and cross-domain collaborative O&M system, which can greatly reduces the overall O&M cost

Ultimate User Experience

Provide O&M Service integrating NOC and SOC. While ensuring network stability, also guarantee end-to-end service quality, and provide one-click user complaint handling, which can greatly improves user experience

Agile Operational Support

O+B domain data is used to provide precise multidimensional data insight to support planning, cost modeling, user developing and marketing. It could achieve precision investment and revenue growth

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Document Download

5G NFV O&M White Paper

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