ZTE Service Operation Managed Service（SOMS）is driven by four service objects: customer care service, market&sales, NOC (Network Operation Center), network planning&optimization. Based on ZTE's rich MS experience, powerful big data platform and application of advanced technology, it can provide customer experience management, service quality management, market operation support, automatic demarcation and location of problems, and enhancement of network planning&optimization capability.
1. Automatically raising alarms , automatic demarcating and assigning tickets, an intelligent closed-loop problem processing flow for service quality problems is formed, so that the average service quality problem locating time is shortened from three hours to 20 seconds.
2. Enhance customer care service capability, the customer complaint solving efficiency of the first call-in customer care service can be Increased by 20PP.
3.Enhance network planning and optimization capabilities to help operator reduce O&M costs and improve network optimization efficiency.