ZTE's Wireless LLM Multi-Agent Assurance Solution Ensures Network Stability During Chinese New Year

In the era of rapid advancements in global communication technology, intelligent operations and maintenance (O&M) has become a central driver for industry transformation. As a leading player in the telecom sector, ZTE has been promoting industrial change through innovative technologies. At the 10th World Internet Conference (WIC) Wuzhen Summit in 2023, ZTE unveiled the first wireless large language model (LLM) agent, marking a new milestone in the intelligent O&M of communications networks.

After more than a year of technological iteration and practice, ZTE's wireless LLM has evolved from a single-agent architecture to a multi-agent intelligent center. This upgrade not only optimizes the technical architecture, but also enables more efficient and intelligent coordinated network operations.

The multi-agent intelligent center allows the system to invoke multiple agents on demand—like an intelligent corps with a clear division of labor and coordinated operations—greatly improving the efficiency and precision of network O&M.

To date, ZTE's wireless LLM application has been successfully deployed in 23 projects across China, spanning provinces such as Zhejiang, Anhui, Yunnan, Guangdong, Jilin, Xinjiang, Hubei, Chongqing, Hainan, and Fujian. In collaboration with local operators, ZTE has successfully implemented the model in real-world O&M scenarios, accelerating the intelligent and automated transformation of network management.

During the critical 2025 Spring Festival guarantee, ZTE's three major O&M agents were applied for the first time, successfully overcoming the challenges posed by the broad scope and extended duration. This highlighted the powerful advantages of multi-agent collaborative operations.

Throughout the guarantee period, the network faced the dual challenges of high traffic and complex scenarios. ZTE's LLM multi-agent system managed the entire process, addressing these challenges through three key agents:  

• Network Insight Expert: Acts as a "panoramic scanner", proactively identifying risks (e.g., weak coverage or low traffic) through big data analytics and AI algorithms, resolving issues before they escalate.
• Network Assurance Expert: Focuses on critical events with fully automated, end-to-end workflows. It dynamically allocates network resources to high-traffic areas (such as tourist attractions and transportation hubs) and continuously monitors user experience metrics to ensure stable service quality.  
• Fault Guard Expert: Functions as a "crisis response unit", swiftly diagnosing major faults by integrating historical data with real-time insights. It pinpoints root causes and delivers precise solutions to minimize service disruptions.  

In collaboration with Wuhan Telecom, ZTE provided assurance for 238 5G cells across key locations, including the Huanghelou Spring Festival Gala sub-venue, Optics Valley Spring Festival Gala sub-venue, Wuhan Railway Station, SKP mall, and Liyuan park at East Lake. Through LLM multi-agent coordination, the network ensured smooth live video streaming and live interactions.

The successful application of the LLM during the Spring Festival not only delivered all-round network assurance but also verified the effectiveness of the multi-agent solution through real-world data, improving user experience and customer satisfaction.

Looking ahead, ZTE will continue to embrace an innovation-driven growth philosophy and further optimize LLM intelligent agent technologies. From a technological perspective, ZTE will further explore the deep integration of LLM with communication networks, optimize collaborative agent algorithms, and enhance the efficiency of multi-agent collaboration in complex scenarios. Additionally, ZTE will strengthen the adaptability of LLM to new services, including 5G industry applications and emerging 6G technologies. On the service side, ZTE will provide operators with tailored and more efficient O&M solutions, offering intelligent support throughout the entire lifecycle—from network planning and construction to operations and maintenance. By working closely with industry partners, ZTE aims to open a new chapter in the development of communications, ensuring that the benefits of intelligent O&M extend to all sectors of society.