Personal Data We Process
Personal data refers to any data that, either recorded electronically or otherwise, can be used on its own or jointly with other data to identify a natural person or reflect the activities of the natural person. You may directly or indirectly provide us with such data when you use our products, services or websites, or when you interact with us. For example, you directly provide us with your personal data when calling our hotline, creating a ZTE account, or participating in our branding activities. In addition, we may indirectly collect your personal data via website's cookies and other technologies. In some cases, you may opt not to disclose your personal data to ZTE. However, not providing ZTE with certain personal data may make it impossible for us to provide you with certain products or services or respond to an issue that you have raised.
Based on your cooperation with ZTE and the products and services we provide (or may provide) to you, ZTE will process the following personal data about you and those who are related to you:
(1) Account data
To create a ZTE account, you need to provide your phone number or email address for authentication. You may also provide additional data such as your profile picture, nickname, and date of birth. If you choose to log in to ZTE's business platform by using a third-party account, such as your Facebook, Twitter, or WeChat account (you may opt not to access our products or services by these means), we will, after obtaining your authorization, collect your authentication data from a third-party server. Our server will keep your access tokens provided by third-parties, and such access tokens can be shared among various services that you use to avoid logging in to third-party servers repeatedly.
Some services are designated for specific device models (such as mobile phones of specific models) or applications. Under such circumstances, we will, before and during your use of our services, collect device-related data to provide you with accurate services. The information to be collected includes your device model, system version, unique device ID, network status, sign-in and access information, error information, and IP address, etc.
When you use ZTE's mobile device software with location services (for example, for locating family members or finding your mobile phone) enabled, we may, with your consent, collect and process data related to your location or the location a mobile device. We will not, however, keep collecting your location data to track your whereabouts.
(4) PO-related data
When you make purchases on our website, you will be asked to provide your address, name, phone number, postcode, and information about the products or services you have purchased once a PO is generated by our systems.
When you require us to provide after-sales services or report any problem you come across to us when using our products or services, you will be asked to provide the related data that is necessary for us to provide you with after-sales services. The data to be collected includes your name, phone number, device-related data, and fault descriptions. You may provide your personal data to us according to the type of services that you require. For instance, if you need after-sales mailing services, you need to provide us with your name and address.
(6)Service access data
By using the data collection feature for products, we will collect data related to your access to ZTE's services, including the access time, search and query history, network ID, and IP address. Pursuant to relevant laws and regulations, we may also obtain your personal data from lawful public and commercial sources for the purpose of providing customized services.
For certain services provided by ZTE, such as the cloud backup and cloud disk services provided by ZTE's apps, your personal data such as the contact list, messages, and photos may be stored in ZTE's servers. You may reject the request of providing such data. However, if you do so, you may not be able to use the related services, or only be allowed to use part of the functions of the services. In addition, when you submit a job application on our website, you will be asked to provide your resume.