Wind Telecom: Building a Digitally Connected Dominican Republic

With the significant growth of the ICT market in the Dominican Republic, new opportunities are emerging to enhance digital connectivity across the country. In this context, Wind Telecom is expanding its role as a key enabler of digital transformation. Damián Báez Dorrejo, Executive Vice President and General Manager of Wind Telecom, shares how the company is helping to build a digitally connected country and discusses Wind Telecom’s plans for next-generation technologies at Mobile World Congress (MWC) 2025. Wind Telecom provides integrated internet, online television, and telephone services to individual customers, as well as specialized services to companies, institutions and other service providers in the Dominican Republic.

How would you describe the ICT landscape in the Dominican Republic, considering current trends, opportunities, and gaps affecting both the residential (B2C) and business (B2B) markets?

The ICT landscape in the Dominican Republic is dynamic and rapidly evolving, fueled by a surging demand for high-speed internet. In the residential market (B2C), households increasingly seek digital entertainment and educational resources, while in the business market (B2B), companies require robust connectivity to optimize operations and stay competitive. Opportunities abound in expanding access to underserved suburban and rural areas, where gaps in coverage persist as a key challenge. Wind Telecom, leveraging ZTE’s advanced technologies like GPON networks and 4G/5G solutions, plays a pivotal role in bridging these gaps. By delivering reliable connectivity nationwide, this partnership drives economic growth and social inclusion, positioning the Dominican Republic for a digitally connected future.

Wind Telecom has evolved remarkably in recent years. Could you tell us about its journey and how it currently positions itself in the country’s digital transformation process?

Wind Telecom has transformed from a traditional service provider into a cornerstone of the Dominican Republic’s digital transformation. This evolution is anchored by a decade-long partnership with ZTE, which has equipped Wind Telecom with cutting-edge technologies to diversify its offerings. For B2C customers, this includes GPON, 4G wireless home services, and portable devices, while B2B clients benefit from passive and active fiber solutions and managed services. By prioritizing innovation and customer excellence, Wind Telecom positions itself as a leader in reducing the digital divide, enhancing national competitiveness, and fostering a better-connected future.

Wind Telecom has prioritized fiber optic projects, such as GPON networks with ZTE technology. What motivated this decision, and how does it fit into your strategy for delivering scalable connectivity?

Wind Telecom’s focus on fiber optic projects, particularly ZTE’s GPON technology, stems from the need for versatile, high-capacity connectivity. GPON supports ultra-fast internet, voice, and streaming TV over a single fiber link, meeting diverse demands efficiently. This decision enables scalable growth, cost reduction, and real-time quality monitoring from a centralized operations center. Aligned with Wind Telecom’s strategy, this approach builds a robust network that addresses current needs and anticipates future demands, ensuring superior digital experiences for both residential and business clients while closing the digital divide nationwide.

The 10-year collaboration between Wind Telecom and ZTE has been fundamental to the success of your projects. What have been the most notable achievements of this partnership in the past year, and what are your expectations for the future working together?

The 10-year partnership with ZTE has delivered significant milestones for Wind Telecom. Key achievements in 2024 include integrating advanced solutions into GPON networks, implementing a centralized monitoring system for enhanced service quality, and achieving substantial infrastructure expansion. Looking forward, Wind Telecom anticipates ZTE’s continued support in deploying next-generation technologies like XGSPON and developing innovative B2C and B2B solutions. This collaboration remains essential to sustaining growth, improving connectivity, and driving digital transformation across the Dominican Republic.

What are Wind Telecom’s plans for adopting next-generation technologies and leading digital transformation? How does the collaboration with ZTE reinforce your vision of prosperity for the Dominican Republic?

Wind Telecom aims to lead digital transformation by expanding its infrastructure with next-generation technologies such as XGSPON, 5G, and IoT solutions. For the residential segment, plans include launching MIFI, streaming TV, and video surveillance, while the business sector will gain advanced managed services. ZTE’s expertise and state-of-the-art equipment are critical to these initiatives. Wind Telecom’s vision is a fully connected Dominican Republic, where every citizen has access to digital tools for prosperity. With ZTE as a trusted partner, Wind Telecom is driving economic and social progress, building a digitally inclusive future.