MyRepublic: Shaping the Future of High-Speed Internet in Indonesia

MyRepublic Indonesia, a leading provider of fiber-optic internet and subscription TV services in Indonesia, reached a major milestone earlier this year by surpassing 1 million active customers through its nationwide fiber to the home (FTTH) rollout. Timotius Sulaiman, CEO of MyRepublic, shares insights into the company’s digital transformation journey.

First of all, congratulations on achieving the milestone of 1 million subscribers! Secondly, how has the journey been so far, and what have you been working on in the past year?

Thank you! Reaching 1 million subscribers is a truly humbling and honorable milestone for us, reflecting years of dedication, innovation, and commitment to delivering high-quality internet services. Our journey has been both challenging and rewarding as we continuously strive to expand our coverage and enhance our services to meet growing customer demands.

Over the past year, we have focused on expanding our network to 56 cities and 88 regencies, adding 3 million new home passes. We have also implemented initiatives to improve service reliability and strengthen the customer experience through advanced digital solutions. Additionally, we have invested in technological innovations to support our long-term vision of making high-speed internet accessible to more people across Indonesia.

What do you think are the key drivers catalyzing your growth in the industry?

Several factors have driven our growth in the industry. First, the increasing demand for high-speed internet, especially for remote work, online education, and entertainment, has accelerated FTTH adoption. Second, our commitment to providing high-quality, symmetrical internet speeds with fiber-optic technology has set us apart from competitors. Third, strong strategic partnerships, effective marketing campaigns, a strong sales force team, and customer-centric innovations have played a crucial role in driving market penetration, including into rural areas. Lastly, our relentless focus on expanding coverage to urban and suburban areas has helped us tap into new markets and drive sustained growth. Beyond expanding connectivity, these initiatives have also created numerous job opportunities, contributing to local economic growth.

How important is your partnership with ZTE in reaching this milestone? What do you expect for future cooperation?

Our partnership with ZTE has been instrumental in achieving this milestone. Their advanced technology solutions, reliable infrastructure, and strong technical support have significantly contributed to the efficiency and scalability of our network. Through this collaboration, we have been able to enhance our service quality and accelerate deployment in various regions. 

Moving forward, we expect to further strengthen our partnership with ZTE by leveraging their cutting-edge innovations, such as AI-driven network optimization and next-generation broadband solutions. We believe that continued collaboration will help us achieve even greater milestones in the future.

What will this milestone lead to, and what are the key challenges you foresee related to it?

Reaching 1 million FTTH subscribers is a stepping stone toward our larger goal of expanding digital connectivity across Indonesia. This milestone will enable us to further invest in network development, service improvements, and customer engagement initiatives. As we move forward, we are embracing our 2025 theme, "Breaking Limits, Beyond Excellence," which reflects our ambition to push boundaries and continuously enhance our services.

At the heart of our journey is MyRepublic Indonesia’s vision: "Go Far, Fast, and Beyond." We are committed to accelerating digital transformation, reaching more communities, and delivering world-class internet services at an unprecedented pace.

However, as we scale up, we anticipate several challenges, including the need for continuous infrastructure investments, navigating regulatory requirements, and addressing rising customer expectations for speed, reliability, and affordability. Ensuring seamless service quality while managing rapid expansion will remain one of our key focus areas in the coming years.

What is your outlook for the FTTH market in Indonesia, and how can MyRepublic make a difference in its growth?

Indonesia’s FTTH market has tremendous growth potential, driven by increasing digital adoption and government initiatives to boost broadband penetration. We foresee continuous expansion in urban and suburban areas as demand for high-speed internet continues to rise.

Fiber broadband plays a vital role as the foundation and backbone of the nation's Digital Vision 2045, enabling innovation, economic growth, and digital inclusion. At MyRepublic Indonesia, we are committed to building this digital infrastructure—laying the groundwork for a more connected and technologically advanced Indonesia.

With our extensive experience, strong infrastructure, and commitment to innovation, MyRepublic Indonesia is well-positioned to drive this growth. By focusing on accessibility, reliability, and customer satisfaction, we aim to bridge the digital divide and provide seamless internet connectivity to even more households and businesses across Indonesia.