18 February 2013, Shenzhen, China- – ZTE Corporation (“ZTE”) (H share stock code: 0763.HK / A share stock code: 000063.SZ), a publicly-listed global provider of telecommunications equipment, network solutions and mobile devices today launched UniCare TM, a service solution developed specifically for mobile operators.
UniCareTM is an end-to-end integrated solution covering the whole network by offering operation assurance aimed at network performance management, service quality management and customer experience assurance, as well as operation consulting aimed at network, service and market development.
“Traditionally, technical services have focused on a specific area of an operator’s business, rather than the whole operation. As a result, they have failed to bring about improvements in operational efficiencies or user experience and have not delivered increased revenues or profits,” said Mr. Yang Jiaxiao, the Vice President of ZTE. “The UniCareTM service solution overcomes these failures by providing mobile operators with an overall service assurance for their entire business.”
By focusing on the weak points in operation flows, UniCareTM offers a smooth user and service experience, improves network values and integrates network with marketing maintenance enabling operators to build high quality networks, improve user experience and increase revenues.
The ZTE professionalservice products have experienced rapid growth in recent years. In 2012, this part of the ZTE business grew by 28 percent, despite the recession in the global telecommunication industry. Since 2008, the ZTE service division has achieved a compound annual growth rate of 40 percent, with managed services reaching a compound annual growth rate of 58 percent.