ON Telecoms Boosts Broadband Services with Easyservice

As GPON-based access systems continue to be deployed around the world, operation and maintenance of the systems is an issue of concern. Greek operator ON Telecoms recently adopted ZTE’s EasyserviceTM―a broadband service support system―to cut over gateway data for 115,000 family users and to operate an automatic configuration server platform. This represents a major step forward in Europe for ZTE’s broadband value-added service support solution.

When a telecom market matures, product and service quality tend to have a greater affect on how customers view corporate brands. So telecom operators must provide better management services if they seek to expand their operations.

ON Telecoms operates cable broadband, IPTV, and VoIP. Since starting business in 2007, its optical fiber network has expanded to cover more than 1.3 million families. As an emerging operator with an innovative spirit, ON Telecoms seeks to gain a competitive advantage by delivering brand new telecom services that dramatically change people’s lives.

In 2010, ON Telecoms began cooperating with ZTE, and chose ZTE’s EasyserviceTM for guaranteed smooth operation and maintenance of its broadband networks and terminals. This would deliver a far more satisfying broadband experience to users. EasyserviceTM is a broadband operation support system designed for DSL, PON, and home networks. It contains a series of functional modules: EasyCSM, EasyCopper, EasyGateway, and EasyOptical. ON Telecoms uses EasyGateway for automatic service activation, remote version upgrade, end-to-end fault diagnosis, and user behavior analysis on home gateway terminals. EasyGateway creates a unified flow for broadband service fulfillment, allowing ON Telecoms to significantly speed up service provisioning and cut manpower costs.

To gain a competitive edge in the Greek telecom market, ON Telecoms requested ZTE to complete the cutover project in a short time without impacting existing services. ZTE established a special project team consisting of experienced staff with extensive knowledge of broadband access and home networking architecture. With close cooperation between all team members, ZTE completed requirement collection, customized development, debugging, and testing within 40 days. The requirements of ON Telecoms were fulfilled, and ZTE won high recognition for the job. “The system built by ZTE has been operating well, and we appreciate the devotion shown by China’s leading provider of telecom equipment and network solutions. For its technical expertise and quality service, ZTE has proven to be a dedicated and reliable partner,” said Ioannis Karamitsos, technology director of ON Telecoms.

“Our EasyserviceTM has passed stringent field tests by ON Telecoms and offers complete broadband support for operators in developed European countries,” said Xu Ming, ZTE vice president and fixed-line product line general manager. “We now attach greater importance to increasing customer value through quality service.” 

ZTE was one of the earliest developers and commercial manufacturers of xPON products in the world. By the second quarter of 2010, over 100 million lines of xPON products with more than 45 million broadband ports had been deployed in China―one of the world’s fastest-growing regions for xPON deployment. Currently, ZTE has a 43% share of the domestic market; and in terms of shipment volume, is ranked first in Asia Pacific and second worldwide. During its FTTx construction project for China Telecom, ZTE developed a complete broadband service guarantee solution, and took the lead in service provision by commercializing it throughout China and Europe.