Customer Experience Assurance

With deployment of 3G/4G networks  ,mobile Internet services and smart terminals, when the mobile broadband service user number increased, carriers are facing fierce competition. Providing differentiated, personalized, and high-quality mobile Internet service experience for customers is a core-value advantage that is continuable and unrelated to price. It is also an important method for carriers to improve user  brand loyalty, motivate product innovation, and increase revenue. Customer experience control is the core of network operation and key of improving customer experience about mobile broadband services.

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