With rapid development of telecom services, the maintenance work becomes much more difficult when telecom operators are dealing with multi-technology & multi-vendor network equipments. Improvement of operation efficiency and reduction of operation cost are always the focus points which operators pay close attention to. Meanwhile, rapid troubleshooting and improvement of customer satisfaction become much more important under fierce marketing competition environment.
Operators are facing many challenges, such as
- Unable to dispatch and handle trouble ticket on time, lagging behind schedule;
- Unable to quickly identify root cause of fault from huge amount of alarms, suffering from information silos;
- Lack of capability to find the potential problems before bursting out;
- How to monitor service quality for customer and ensure QoS/QoE?
ZSmart iNOC provides an all-round service assurance solution for telecom operators to realize centralized network monitoring, end-to-end service quality management, as well as customer-based SLA enforcement. It provides mature tools for optimizing operation flow, resource utilization and workforce dispatching. In addition, smart terminal applications are developed for field engineers to work more efficiently.
ZSmart iNOC solution is divided into two parts. One is support platform which provides monitoring & processing capabilities for the network monitoring centre, including integrated alarm, integrated performance, resource management, fault processing and service quality management; the other is FOA (Flow Operation Assistant) which is developed based on intelligent mobile phone and provided for field engineers to ease out-plant work and improve service quality.
ZSmart iNOC provides a centralized operation center for operators to achieve standard processing flows and reduce complexity related to multi-technology & multi-vendor network equipments.
Perform centralized management on full-network resource and service inventory to improve utilization of in-service resources, and therefore reduce costs;
Provide key correlation analysis for network fault processing to improve network fault processing efficiency;
Provide the function of automatic service design and resource distribution to reduce the TTM of new products;
Provide performance & trend development analysis of network equipment and impact range of network fault and supply end-to-end service quality management & control, which helps operators improve network & service quality continuously and enhance customer satisfaction;
Provide FOA (Field Operation Assistant) based on intelligent mobile phone for field engineers. In this case, the staff, accounting for 75% of the whole operator’s employees, changes the situation that they only accept tasks through telephone. In addition, abundant operation knowledge and case experience are available to help them work efficiently.