Due to interior management, service flow and some inevitable problems in applications and interfaces, operators are now facing huge revenue leakage. In order to guarantee revenue, each revenue-related department costs numerous human resources in audit but with low efficiency and unsatisfactory effect. A large amount of manual audit involved creates massive faults, and the whole audit flow lacks enterprise-level assurance view, standardized analysis and processing and coordination of different systems and departments.
ZSmart revenue assurance pays close attention to all segments in operators' revenue and payment service flow, effectively auditing core material and building end-to-end automatic monitoring and auditing platform. It can assist operators in identifying and preventing revenue leakage to guarantee maximum revenue within the whole enterprise. The process consists of three steps – leak audit, revenue leak evaluation and revenue protection.
ZSmart can realize revenue leakage audit and analysis based on revenue chain. The revenue chain defines the business view of the whole revenue assurance. The analyst can clearly understand the enterprise's overall revenue process through revenue chain, understand the audit points and information in RA system as well as revenue assurance maturity degree of the enterprise.
ZSmart RA supports monitoring abnormal delay of analysis data and provides exception handling mechanism. When the delayed analysis data is sent to RA system, the system will catch the exception in time and initiate re-execute request to the audit engine. The audit engine will re-audit delayed data, and cancel the leakage trouble ticket due to false alarm caused by data delay.
ZSmart RA supports distributed audit analysis. Operators can deploy multiple instances of audit analysis engine to improve the efficiency of revenue leakage. Many audit analysis engine instances can be deployed on one server or different servers.
ZSmart RA supports revenue loss protection based on workflow. Different revenue leakages correspond to different workflows in the system. When the alarm has been recognized as a leakage trouble, the system automatically generates trouble ticket and coordinates cross system and department to process revenue leakage through the workflow.
ZSmart RA supports managing all the data entities in the system through data object management, including data objects of external systems.
ZSmart RA supports monitoring service view of revenue assurance. The business staff can understand existing audit activities, revenue leakage evaluation points, revenue loss and relevant trend analysis in the current system from different perspectives based on the revenue chain.
Guaranteed maximum revenue
- Recover the loss caused by revenue exception
- Increase profit
- Reduce and prevent new revenue loss
- Lower cost and risk
Improved management level
- Construct cross-system revenue monitoring system to consummate interior control and realize closed-loop management
- Construct audit system for KPI to effectively control revenue and improve refined management
- Provide end-to-end automatic monitoring platform for revenue process to avoid inefficient situation and repeated consumption of human resources caused by manual revenue audit.
Enhanced customer satisfaction
- Enhance charging accuracy and reduce customer complaint
- Improve efficiency and accuracy of service provisioning and termination
- Analyze arrear type to lower bad debt risk; analyze and improve utilization rate of number resources